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PASSE Model of Care

The Provider-led Arkansas Shared Savings Entity (PASSE) is a new model of organized care that will address the needs of certain Medicaid beneficiaries who have complex behavioral health and intellectual and developmental disabilities service needs.

Learn more about PASSE.

EDI, PAC, Provider Enrollment, and AIPT now share the same convenient phone numbers:
In-state toll-free:
(800) 457-4454
Local and out-of-state:
(501) 376-2211

Select option 0 for “Other inquiries” and then option 1 for “EDI Support Center” when prompted.

Select option 0 for “Other inquiries” and then option 2 for “Provider Assistance Center” when prompted.

Select option 0 for “Other inquiries” and then option 3 for “Provider Enrollment” when prompted.

Select option 0 for “Other inquiries” and then option 4 for “Arkansas Incentive Payment Team (AIPT)” when prompted.

If you are a provider and have pharmacy claim or prescription drug prior authorization concerns, please call the MMA Pharmacy Help Desk:
(800) 424-7895, Option 2 for Prescribers

If you are a provider and have questions about the Arkansas Payment Improvement Initiative (APII), please contact the APII Help Desk:
In-state toll-free:
(866) 322-4696
Local and out-of-state:
(501) 301-8311

General Information describes Arkansas Medicaid’s organization and services.

Provider Information is a collection of tools for individuals and organizations that provide health care services to Arkansas Medicaid beneficiaries.

Consumer Information is a guide to applying for and using Medicaid benefits in Arkansas.

Research Tools organizes statistical and other database tools in one convenient spot.

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Timely Information from Arkansas Medicaid

All systems are currently online.

Program Year 2017 Application Deadline
Added 1/11/18
If you wish to apply for an EHR incentive payment for Program Year 2017, you must submit your application/attestation by March 31, 2018. A submitted application means that you have registered with the R&A, attested through MAPIR and completed the MAPIR application by clicking the Submit button. If you have questions or concerns, please contact the Arkansas Incentive Payment Team (AIPT) at

Electronic Funds Transfer – ACTION Required NOW!
Added 12/20/17
All providers have been notified that Arkansas Medicaid will no longer produce and mail paper checks. Providers must now utilize electronic fund transfer (EFT), which allows your Medicaid payments to be directly deposited into your bank account. If you already receive your Medicaid payments by EFT, then no further action is required.

If you DO NOT receive EFT payments for Medicaid services you provide, you must take action NOW to ensure that you continue to receive Medicaid payments.

  • Complete the Electronic Fund (EFT) Authorization for Automatic Deposit (Word, new window), located in Section V of your provider manual.
  • Return the completed EFT authorization form along with a voided check or letter from your bank reflecting the bank’s ABA number and your account number before February 28, 2018 to
    Medicaid Provider Enrollment Unit
    DXC Technology
    P.O. Box 8105
    Little Rock, AR 72203-8105

If you do not take action by February 28, 2018, your provider number will be suspended until the EFT information is received.

ARWorks Eligibility Issue
Added 12/18/17
You may have billed for an ARWorks client who lost eligibility in November 2017. This issue has been corrected, and you may now void the original claim and resubmit to the carrier.

Current Demonstration Waiver Projects
The Division of Medical Services will provide public notice and allow input processes for its intent to submit written applications, renewals or amendments to any 1115(a) demonstration waiver projects that will be sent to the Centers of Medicare and Medicaid Services. Learn more about current demonstration waiver projects.

Arkansas Health Care Payment Improvement Initiative
Get more information about the Arkansas Health Care Payment Improvement Initiative. (HTML, new window)

Arkansas Medicaid Reports and Data for Public Access

EHR Incentive Payment Program
You may be eligible for incentive payments or reimbursements of up to $63,750 from Medicaid to help offset the cost associated with implementing an electronic health record system. To find out if you are eligible, use the following links:

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